What steps should you take if a broker is reluctant to pay TONU? Firstly, review the broker-carrier agreement and/or the rate confirmation. There might be clauses or fine print that support your claim. If such provisions exist, point them out to the broker. A good broker will typically pay TONU without any issues. However, there might be instances where some brokers refuse or delay TONU payment. In such cases, consistent follow-ups, calls, and emails can be effective. If a freight broker or freight forwarder remains unresponsive, you may want to tell them that you will post a review indicating they do not pay TONU.
Situations Exempt from TONU
It’s essential to recognize that not all situations will qualify for TONU. For instance, if your client arrives later than the scheduled time of arrival for their pick-up or if the shipper rejects the client’s equipment due to the wrong equipment type or unsatisfactory conditions, the broker has a valid reason not to pay a TONU.
In conclusion, you as a truck dispatcher need to understand what is a TONU and try to get it for your clients wherever you can. It ensures that clients receive fair compensation when unforeseen problems arise. Being well-informed empowers you to advocate effectively for your client’s interests.
© By Alfa X Logistics August 2023