Training Details

Truck Dispatcher Course Details

At the completion of this truck dispatcher course you’ll have learned the necessary aspects of a truck dispatch business. We’ll start by discussing what a truck dispatcher does and what a dispatcher’s typical day looks like. Then we’ll cover the basics and determine what office equipment and software you’ll need. We’ll also discuss different business entities, should you decide to form a company in the future.

If you’re new to the transportation industry, you’ll learn important facts about logistics, types of cargo, and the equipment used to transport it. You’ll also learn where to look for freight as we discuss the different types of load boards. This course will also cover step-by-step how to book a load and review actual conversations between truck dispatchers and freight brokers during a load booking process. We will also offer advice about the additional services you can provide to your clients to increase your profitability, and tips on client retention.

The course will conclude with Marketing Module where you will learn simple but effective marketing strategies to find clients for your new truck dispatching business.

Truck Dispatcher Course Details | LearnDispatch

Table of Contents

Section 1 – Introduction

1. Why dispatch business?
2. Required skills
3. Course overview

Section 2 – Parties Involved

4. Role of a dispatcher
5. Benefits of dispatcher services
6. Owner operators and Small fleet owner
7. A real-life example: how we started a Dispatch company
8. Freight brokers and freight forwarders
Quiz # 1 (10 questions)
– BONUS MATERIAL – Additional Transportation Vocabulary

Section 3 – Operations and Setup

9. What typical day of a dispatcher looks like?
10. Things you will need to get started
11. Thinking ahead – your legal entity

Section 4 – Clients

12. Setting up with your client – Contract
13. Download – Sample contract and Power of attorney
14. Requesting documents from your client
15. Download – Sample Carrier profile form
16. Download – Sample of documents you will be requesting
17. Verbal agreement – Scope of booking decisions

Section 5 – Equipment and Freight

18. Truck types
19. Trailer types
20. Weight
21. Commodity
Quiz # 2 (10 questions)

Section 6 – Logistics

22. Pick-up and delivery times and their importance
23. HOS Compliance
24. Extra stops (multiple deliveries)
25. Special factors
Quiz #3 (10 questions)

Section 7 – Finding Freight

26. Load boards – electronic marketplace
27. DAT
28. Internet Truck Stop
29. Private 3PL boards
30. Posting trucks
– BONUS MANUAL – Posting trucks

Section 8 – Booking your First Load

31. Getting the right information
32. Acceptable rates and negotiation
33. Negotiation tips
34. Checking broker’s credit
35. Getting set up with broker/shipper
– BONUS MANUAL – Practice completing Broker-Carrier packets
– BONUS MATERIAL – Five blank Broker-Carrier packets for exercise
36. Rate confirmation and what to look for
37. Example of typical “booking” conversation – review of transcript
38. Dispatching to a load
39. Download – Script and/or Audio recordings of conversations during
booking process
– PRACTICAL EXERCISE – Try to select the best load for your client

New - Dispatcher Conversations Module

Listen to various load booking conversations between Independent Truck Dispatchers and Freight Brokers followed by instructor’s review of each conversation.

Section 9 – Make your Business Better

40. Be available and always communicate
41. Resolve problems promptly – Real-life example

Section 10 – Additional Services and your Compensation

42. Billing
– BONUS MANUAL – Creating invoice
43. Emergency roadside assistance
– BONUS MANUAL – Using TruckDown website
44. Accounting and compliance
45. Your compensation
46. Receivables – Client payment options
47. Marketing

Marketing Module - Simple strategies to find clients

48. Marketing overview
49. Your Brand
50. Content
51. Website
52. Online Advertising
53. Direct Marketing
54. Carrier Data Sources
55. Marketing Outsourcing

Extended Version

In addition to all the lessons above in the EXTENDED version of our course you will find
Additional 55 explainer lessons with nearly six hours of content., including in-depth discussion of load booking process, problem resolution and marketing of your future business.

Frequently Asked Questions

It depends on the course you choose. Our Core version contains over 55 video lessons, while the Extended version has over 110. Both versions also contain documents to review and practice with. Please note, that unlike traditional classes where a lot of “off subject” talk takes place, online lessons are straight to the point and contain a lot of information. While some students complete training within a day or two, for most it takes a couple of weeks to review all the materials offered in our dispatching course.

It depends on how many clients you can find and manage. On average each truck can generate $1000 in earnings per month. For a “single person operation” 3 to 5 trucks can be comfortably managed. Therefore, resulting in income of $3000 to $5000 per month.

Usually less than a $500. But again it depends on what scale of operation you intend to set up.

As much as we want you to succeed, we cannot guarantee your success. This will depend on your motivation and your entrepreneurial skills. However, we will do everything we can to motivate and support your efforts. Our course will provide you with all the necessary tools and knowledge needed to start and operate an independent truck dispatching company.

We offer full scale consulting and mentoring. We’ll be happy to review your business plan or your marketing strategies and provide you with our perspective. Please visit “Support” page for more information.
Anyone looking to start a legitimate business related to transportation dispatch and logistics. There are no requirements. This course is suitable for beginners with no previous experience in logistics and transportation. High levels of motivation and desire to be independent business owner will be very helpful!
Yes. You can open a small private office or work from your basement. It is entirely up to you and your business ambition. As long as you have means of communication (phone, high-speed internet) you should be able to dispatch trucks!
A lot of effort has been put into conception, creation, editing and recording of this interactive course. We believe we have created a straight to the point guide containing all the necessary information to get you started in transportation and dispatch business. At the same time, your satisfaction is very important to us: if you are not entirely happy with our product please reach out to us.

Yes, you might be able to generate some part time income. But it will be hard to develop a fully operational business.

We do not provide clients. However, we can assist you with your first client in order to provide you with necessary support while you gain confidence to work independently. Please visit “Partner with us” page for more details.

Frequently Asked Questions

DIY online course - learn at your pace

“Do It Yourself” online course means there is no need to travel to attend classes. The entire content is always available to you online. Watch and listen at your own pace. You can complete the course within a day, within a month or even within a year… if you like ))

8 to 15 hours of narrated content

Straight-to-the-point information broken down into 55 narrated lessons (110 lessons in the Extended version). Your access to the material is not limited by time so you can watch the lessons as fast or slow as you your schedule permits.

Quizzes & Certificate of Completion

Both versions of our online trucking dispatch course contain more than 30 quiz questions to test your knowledge as you progress through online lessons. At the end of the course you will have the opportunity to receive a Certificate of Completion.

Dozen of helpful documents included

All versions of our trucking dispatch course include a number of helpful documents, such as: truck dispatch service agreement, payment authorization, power of attorney, samples of broker-carrier agreements and rate confirmations.

Want to learn more about dispatching?