And while technically, as long as your client is willing to provide it, you could get access to the ELD records and see how many hours a driver has to drive, it is my opinion that you shouldn’t.
Why You Shouldn’t Control Your Client’s Hours of Service
Put simply, your client, as a licensed motor carrier, is liable and responsible for compliance and safety of their operations. You, as an independent truck dispatcher, are not.
Your client will have to go through DOT audits, and you will not. So, there is no need for you to tell your client how they should or should not run. If you do, you will be taking on certain unnecessary liabilities. For example, if you tell your client you believe they still have enough hours to run a load to delivery, and an accident happens, you may be responsible and have to deal with the consequences.
So, in my opinion, you should not get involved with this. If your client tells you he doesn’t have enough hours, that means he just doesn’t have enough hours. And all you have to do is reschedule the load, cancel it, or book a new one. You have to go with what your client is telling you.