What would you expect my job to entail if I were to tell you I am an independent truck dispatcher? Would you have any idea at all what my day-to-day responsibilities include?
Chances are the answer is no. Very few people understand what those who take on this role actually do for a living. It somehow feels shrouded in mystery.
I want to take this opportunity to change that!
Common Misconceptions Regarding Independent Truck Dispatchers
Many misconceptions exist in connection with the role of independent truck dispatchers. Some mistake them for freight brokers, while others believe they work as an employee for a trucking company. Both of these ideas are incorrect.
To shed some light on the objectives and responsibilities those in this profession take on, I will aim to answer the following questions in this post:
Who are independent truck dispatchers?
What do independent truck dispatchers do?
Defining Independent Truck Dispatchers
As indicated above, the first step in fully understanding the vital role of independent truck dispatchers is to better understand who these people are and what duties they perform.
First, let’s define precisely who an independent truck dispatcher is. For the sake of this post:
An independent truck dispatcher is an individual who assists a licensed motor carrier with the load booking process and specific administrative tasks including, but not limited to billing activities, permit applications, and in some cases, handling complaints.
Who Are Independent Truck Dispatchers and What Do They Do?
In keeping things as simple as possible, essentially, an independent truck dispatcher is a specialized virtual assistant with a specific knowledge base who works with smaller trucking companies. It is not merely a general administrative role, as it takes a certain familiarity with industry logistics and other specialized knowledge to be successful in the position.
In another post, 2 Must-Have Skills for Every Truck Dispatcher, I discuss the primary duties of truck dispatchers and the most critical skills for success in the role. If you have some time, the video included in the post is an excellent reference for those looking to truly understand what independent truck dispatchers do in their day-to-day activities and what enables them to achieve their goals.
Further, my post, Who Hires Independent Truck Dispatchers, offers an in-depth explanation of why independent truck dispatchers are so critically important and who typically hires them.